Shipping policy

Shipping Policy

Effective Date: July 5, 2026

Thank you for shopping with Once Upon a Planner! Every order is carefully handcrafted, packaged, and prepared with care. Please review our shipping policy before placing your order.

Processing Time

Most orders are processed within 3–7 business days, unless otherwise stated on the product page.

Custom, personalized, made-to-order, or preorder items may require additional processing time. Estimated processing times will be provided in the product listing.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

Shipping Methods

Orders are shipped using trusted carriers such as USPS, UPS, or FedEx, depending on the size, weight, and destination of your package.

Shipping options and costs are calculated at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking information to become active.

Shipping Delays

Delivery dates provided by the shipping carrier are estimates and are not guaranteed.

Once Upon a Planner is not responsible for delays caused by:

  • Weather conditions

  • Carrier delays

  • High shipping volumes

  • Holidays

  • Natural disasters

  • Other events beyond our control

Incorrect Shipping Address

Please verify your shipping address before completing your purchase.

Once Upon a Planner is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping costs required to resend the package.

Lost, Stolen, or Delivered Packages

Once a package has been marked as Delivered by the shipping carrier, responsibility transfers to the customer.

If your package is lost, stolen, or missing after delivery, we recommend:

  • Checking with household members or neighbors

  • Looking around your delivery location

  • Contacting the shipping carrier to file a claim

  • Contacting your local post office or carrier office

While we will gladly assist by providing shipment information, Once Upon a Planner cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

Damaged Packages

If your package arrives damaged, please contact us within 3 days of delivery.

Include:

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping box

  • Photos of the packaging materials

We will review your claim and work with you to determine an appropriate resolution.

International Shipping

International shipping may be available for select destinations.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. Once Upon a Planner is not responsible for delays caused by customs processing.

Questions

If you have any questions about shipping or your order, please contact us before placing your order. We appreciate your support and look forward to creating something magical just for you!