Refund policy

Refund Policy

Effective Date: July 5, 2026

At Once Upon a Planner, every item is thoughtfully handcrafted using new, vintage, and pre-loved materials. Because our products are handmade and often one of a kind, we ask that you review our Refund Policy before placing your order.

Returns & Refunds

All sales are final. We do not accept returns, refunds, or exchanges due to:

  • Change of mind

  • Accidental purchases

  • Ordering the wrong item

  • Color or design preferences

  • Minor variations that are characteristic of handmade products

  • Normal wear, aging, or imperfections in vintage or pre-loved books

Please read all product descriptions carefully before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged during shipping or you receive the wrong item, please contact us within 3 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Photographs of the shipping box and packaging (if damaged)

If your claim is approved, we will determine the appropriate resolution, which may include:

  • A replacement (if available)

  • Store credit

  • A full or partial refund

Refunds or replacements will not be issued without photos documenting the damage or error.

Handmade & Vintage Items

Our products are handcrafted, and many are created using vintage or previously loved children's books. Small imperfections, variations, signs of age, light wear, inscriptions, stamps, or minor writing are expected and are considered part of each item's unique character. These qualities are not considered defects and are not eligible for refunds.

Cancellations

Orders may be canceled within 24 hours of purchase, provided production has not begun.

After 24 hours, or once production has started, orders cannot be canceled.

Preorder items follow the same cancellation policy unless otherwise stated on the product listing.

Shipping

Shipping charges are non-refundable once an order has been shipped.

Once a package has been accepted by the shipping carrier, Once Upon a Planner is not responsible for shipping delays, lost packages, or stolen packages. Customers should contact the shipping carrier directly to file a claim when appropriate.

Contact Us

If you have any questions regarding your order or this policy, please contact us before placing your order. We are committed to providing excellent customer service and will do our best to resolve any issues fairly and promptly.